Last updated: April 29, 2026
This Privacy Policy describes how REM ("we", "our", or "us") collects, uses, and protects your information when you use our service available at try-rem.com (the "Service"). By using REM, you agree to the practices described below.
REM is operated by Oliver Luevano Zarate, based in Monterrey, Nuevo León, Mexico. You can contact us at support@try-rem.com.
When you create an account, we collect your email address and a hashed password. We never store passwords in plain text.
During onboarding, you provide information about your business including company name, industry, products, services, and operational details. This data is used solely to power your AI assistant and is never shared with third parties.
When REM is connected to platforms like WhatsApp, Messenger, or Instagram, we process messages exchanged between your business and your customers. This includes:
This data is processed to enable AI responses, maintain conversation context, and provide analytics to you.
We automatically collect technical information such as IP addresses, browser type, device information, and usage patterns to ensure service reliability and security.
We use the collected information to:
We do not sell your data. We share information only with:
Your data is stored securely in databases protected by industry-standard encryption. Passwords are hashed using SHA-256 with salt. We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at support@try-rem.com. Upon deletion request, we will remove your data within 30 days, except where retention is required by law.
You have the right to:
To exercise these rights, contact us at support@try-rem.com.
If you use REM to communicate with your customers, you are responsible for ensuring you have appropriate consent and legal basis to process their data through our service. We process this data on your behalf as a data processor under your instructions.
REM is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
Your data may be processed in countries other than Mexico, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Continued use of the Service after changes constitutes acceptance of the updated policy.
To delete your account and all associated data, send an email to support@try-rem.com with the subject "Data Deletion Request" from the email associated with your account. We will confirm deletion within 30 days.
For any questions about this Privacy Policy or our data practices, contact us at:
Email: support@try-rem.com
Operator: Oliver Luevano Zarate
Location: Monterrey, Nuevo León, Mexico